GTC / Terms of Use

Status: 06.07.2026

These General Terms and Conditions apply to the use of the rating platform TrustFair.de, accessible at https://www.trustfair.de, operated by:

Fa. Zankoo.de
Owner: Daniel Schwieger
Stobraer Str. 47
99510 Apolda
Germany

Telephone: +49 (0) 3644 6053168
Fax: +49 (0) 3644 5109995
E-mail: welcome@trustfair.de
Website: https://www.trustfair.de

Hereinafter referred to as ‘platform operator’.

These GTC apply to all users of the platform. Users within the meaning of these GTC are in particular:

a) visitors to the platform,
b) registered users submitting reviews,
c) companies, service providers, distributors, providers, self-employed persons or other organisations that are assessed on the platform or claim a company profile,
d) paying customers with a paid premium or additional package.

Deviating terms and conditions of the users or companies do not apply, unless the platform operator expressly agrees in writing to their validity.

The platform enables users to evaluate companies, services, products, shops, online offers or other business providers and to publish testimonials.

The platform shall only provide the technical infrastructure for publishing, managing, displaying, reviewing and reporting assessments. The platform operator does not become a contractual partner between the evaluating user and the evaluating company.

The reviews only reflect the opinion or experience of the respective user. In principle, the platform operator does not adopt reviews as its own, unless they are expressly highlighted, changed or presented as its own statement.

The use of the platform can be both free and paid.

For companies, a free account with limited functionality can be provided. This can in particular contain the following basic functions:

a claim company profile,
b manage basic data,
c view published reviews,
d react to reviews, if enabled,
(e) report assessments,
f) see simple statistics or basic information.

The platform operator can offer paid premium packages, additional functions or extensions. These can contain in particular the following functions:

a) extended profile design,
b) additional statistics and evaluations,
c) evaluation analysis,
d) notifications,
e) enhanced response functions;
f) import or invitation functions,
g) seals, widgets or integration possibilities,
h) Team entries,
i) prioritizing certain support requests,
j) additional visibility or management functions.

The specific scope of services results from the current service description, the booked package and the price list on the platform.

There is no entitlement to certain free functions. The platform operator can change, restrict or discontinue free functions, provided that no already paid services are affected.

For certain functions, registration is required.

At the time of registration, complete and truthful information shall be provided. Changes to the data must be updated immediately in the account area.

The user is obliged to keep his access data secret and to protect against access by third parties. Actions carried out via the user account will be attributed to the respective account holder if the latter is responsible for the abuse.

The platform operator is entitled to refuse registrations or to block user accounts if there are indications of false information, misuse, fake accounts, manipulations, legal violations or violations of these GTC.

Company profiles can be created by the platform operator, by companies themselves or by user requests.

In principle, a company is not entitled to a company profile being completely deleted just because it does not want to receive reviews. The platform serves to inform the public about experiences with companies and services.

Companies can claim a profile, provided they prove that they are entitled to represent the respective company. The platform operator may request appropriate evidence for this purpose, in particular:

a) business e-mail address,
b) Business Registration Statement,
c) proof of business,
d) Imprint matching,
e) domain or website confirmation,
f) Proof of representation.

The platform operator is entitled to correct, merge, block or remove company data if it is false, outdated, duplicate, misleading or unlawful.

Reviews may only be submitted if the evaluating user has had an actual experience with the evaluating company, its products, services, support, ordering process, advice, communication or other business appearance.

Evaluations must be factual, truthful and based on real experience.

In particular:

a) fake evaluations,
b) purchased reviews,
c) reviews without actual experience contact,
(d) evaluations by employees, owners, relatives or economically connected persons without clear disclosure;
e) evaluations by competitors with manipulation intentions,
(f) multiple assessments of the same process;
g) false statements of fact,
h) insults, slander or threats,
i. discriminatory, racist, sexist or inhuman content,
j) personal data of third parties without authorization,
k) confidential information, trade secrets or internal communications,
advertisements, spam or links to harmful content,
m) blackmail attempts, such as “money back or bad review”.

The platform operator may use technical and organisational measures to detect abuse, fake reviews, spam, manipulation or multiple reviews.

The platform operator informs users whether and how reviews are reviewed.

Not every review is automatically a verified review. Reviews can be marked as “verified” or similar if the user has provided appropriate evidence of an actual experience or if the experience has otherwise been plausibly confirmed.

Appropriate evidence may include in particular:

a) order number,
b) invoice,
c) booking confirmation,
d) contract number,
e) e-mail communication,
f) Support ticket,
g) proof of payment with blackened sensitive data,
h) other appropriate evidence.

The platform operator is not obligated to fully review each evaluation before publication. However, the platform operator can check reviews automatically, manually, randomly or on occasion.

An audit does not mean that the platform operator guarantees the complete legal or factual accuracy of the evaluation.

Ratings can be sorted and displayed by date, relevance, score, verification status, timeliness or other transparent criteria.

The valuation score can be calculated from various factors, in particular:

a) star rating issued,
b the number of assessments;
c) timeliness of the assessments,
d) Verification status,
e) removed or blocked reviews, where legally permissible,
f) recognized manipulation patterns.

The platform operator may change the presentation and calculation of the score, provided that this is factually justified and is not arbitrary.

Paid packages must not entitle you to remove negative reviews, suppress reviews or artificially improve the score.

Valued entities may, where the function is available, publicly respond to valuations.

Responses from companies must be factually and legally permissible. In particular, answers may not disclose personal data of the evaluating user, unless there is a legal basis for this.

In particular, threats, intimidation, insults, publication of private customer data, blanket insinuations or advertising are prohibited.

The platform operator may block, shorten, remove or reject company responses for revision if they violate these GTC or applicable law.

Companies can report reviews in the account area if they believe that a review is false, unlawful, abusive or not experience-based.

A notification shall be duly justified. The reporting company must indicate in the account area the reason why the rating is contested.

Possible reasons for reporting are in particular:

a) no customer experience is known,
b. assessment contains false factual claims,
c) evaluation contains insults or criticism of abuse,
d) assessment contains personal data,
e The valuation was apparently made by a competitor,
f Evaluation is spam or advertising,
g valuation concerns another entity;
h) evaluation violates legal regulations,
i) Rating violates these GTC or Rating Guidelines.

The company must provide appropriate evidence to the extent that it relies on facts that the platform operator cannot verify itself.

Appropriate evidence may include in particular:

a) customer data reconciliation,
b) order or contract data,
c Proof that there was no business relationship,
d) communication history,
e) invoice, cancellation or proof of delivery,
f evidence of confusion,
g evidence of abuse or attempted extortion;
h) judicial decision or legal warning,
i) other objective evidence.

Sensitive data must be blackened as far as possible before the upload. Only data required for the test should be submitted.

Upon receipt of a notification, the platform operator shall reasonably assess the contested assessment taking into account the rights of all parties involved.

The platform operator may in particular:

a) leave the assessment online unchanged,
b) temporarily hide the evaluation,
c) ask the evaluating user for comments,
d) ask the evaluating user for proof,
e remove individual illegal content,
f) remove the assessment completely,
g) indicate the assessment,
h) Restrict or block the user account.

A review is not deleted simply because it is negative or the company does not like it.

In the event of factual claims, the platform operator may request evidence. If a user cannot make an attacked fact claim sufficiently plausible, the evaluation can be removed in whole or in part.

Expressions of opinion are generally permissible as long as they do not exceed the limit of slander, insult or other violation of rights.

The platform operator can justify decisions about ratings and communicate them to the participants in the account area or by e-mail.

The notification procedure must not be used to suppress legitimate criticism.

In particular, the following are abusive:

a) mass unfounded reports,
b false claims in the reporting procedure,
c Exerting pressure on evaluating users,
d threat of legal action without basis,
e) reports for score improvement alone,
f) Submission of manipulated evidence.

In the event of misuse, the platform operator may restrict access to reporting functions, suspend user accounts, terminate contracts or take further action.

13. Reporting and remedy procedures for illegal content

Users and companies can report illegal content via the reporting channels provided on the platform.

A notification should contain the following information:

a) the exact URL or unique name of the content,
b reason for the complaint,
c) legal or factual reasons,
(d) Evidence, where available,
e) contact details of the reporter,
a statement that the information provided is correct and complete to the best of the knowledge.

The platform operator handles reports carefully, objectively and in a timely manner.

The platform operator may remove, block content or take other measures if there is sufficient evidence for a violation of rights or a violation of these GTC.

To the extent required by law, the platform operator provides an internal complaint option against certain moderation decisions.

Complaints may in particular be made against:

a) removal of an assessment,
(b) non-removal of a reported assessment,
c) blocking of a user account,
d limitation of functions,
e) Refusal of a report.

The complaint must be filed within the deadline specified in the account area or in the communication. It must be justified.

The platform operator shall re-examine the decision and communicate the result.

## 15. Premium packages, additional functions and conclusion of contracts

Paid packages and additional functions are displayed in the account area, on the price page or in an individual offer.

A paid contract is concluded if the customer selects a package, confirms the payment order and the platform operator accepts the order or unlocks the service.

Before completing the order, the price, term, scope of services, payment method and renewal conditions are displayed.

The platform operator may offer paid services monthly or annually.

Annual payment does not necessarily mean monthly cancellability. Decisive is the term indicated at the conclusion of the contract.

The prices displayed at the time of order apply.

Prices are understood, unless otherwise stated, plus statutory sales tax, if the customer is an entrepreneur.

Payments can be made monthly or annually, depending on the offer.

Allowed payment methods can in particular be:

a) credit card,
b) PayPal,
c) SEPA Direct Debit,
d) transfer,
e) Stripe or other payment service providers.

The platform operator can exclude individual payment methods or make them dependent on a credit check.

If the customer is in default with payments, the platform operator can block paid functions, claim dunning costs and terminate the contract after a reasonable period of time.

The free account can continue to exist after blocking paid functions, unless there is another blocking reason.

The term of paid packages results from the respective order.

Monthly packages, unless otherwise agreed, run for one month each and are automatically renewed for another month if they are not cancelled in time.

Unless otherwise agreed, annual packages run for twelve months and are automatically extended by twelve months or by the period indicated when ordering, if they are not cancelled in time.

The notice period results from the respective offer. If there is no special regulation, the package can be cancelled with a period of 14 days at the end of the respective term.

The termination can be made in the account area. Where required by law, the platform operator provides an easily accessible online termination option.

The right to extraordinary termination for an important reason remains unaffected.

An important reason is in particular:

a serious or repeated breach of these GTC,
b) late payment,
c misuse of the platform,
d manipulation of assessments,
e) publishing illegal content,
f) Attacks on the platform or its technical systems.

After the end of a paid package, the account will be downgraded to the free range of functions unless the account is completely deleted or blocked.

Premium functions, extended statistics, widgets, seals, export functions or other additional services can be deactivated after the end of the contract.

Already published reviews remain in principle, if there is no deletion reason.

A claim to deletion of negative reviews due to the end of the contract does not exist.

The platform operator strives to ensure that the platform is available as trouble-free as possible.

Uninterrupted availability at all times is not guaranteed.

The platform operator may temporarily restrict the platform if this is necessary for technical, safety, legal or operational reasons.

Maintenance, updates, security measures or disruptions may result in temporary restrictions.

The platform operator may modify, extend, replace or discontinue functions provided that the legitimate interests of the users are adequately taken into account.

20. Rights to Content

The user remains the owner of his rights to the content he posts.

By posting a rating, the user grants the platform operator a simple, spatially and temporally unlimited, free right of use to store, reproduce, make publicly available, edit, technically adapt, translate, shorten, moderate and integrate the rating into search, sorting or display functions.

The right of use also continues after deletion of the user account, as far as this is necessary for the operation of the platform, documentation obligations, proof obligations, legal defense or legitimate interests. The user can request the deletion of individual contents, as far as there are no opposing rights or obligations.

The user assures that he has the necessary rights to his content and does not violate any rights of third parties.

The platform operator processes personal data in accordance with the data protection declaration.

The data protection declaration is available separately from these GTC at: Data protection TrustFair

Users and companies may not publish personal data of third parties via the platform, provided there is no legal basis for this.

In the case of evidence in the reporting or verification procedure, non-necessary personal data shall be blacked out.

In particular:

a) Manipulation of evaluations,
b buying or selling valuations,
c) Reward for only positive reviews,
d Pressure on users to modify or delete authorized reviews,
e) automated scraping without permission,
f) attacks on the platform,
circumvention of technical protective measures;
h) use of third-party accounts,
i) creation of multiple accounts for manipulation,
j) publishing illegal content,
k) Use of the platform for spam or advertising without permission.

The platform operator can remove content in the event of breaches, block accounts, terminate contracts, withhold payments, where legally permissible, and take legal action.

In the event of violations of these GTC, the platform operator may take appropriate measures.

Possible measures are in particular:

a) warning or warning,
b) request for amendment,
c temporary restriction of functions,
d) hiding of content,
e deletion of content,
f) blocking of the account,
g) cancellation of paid packages,
h) permanent exclusion from the platform.

When selecting the measure, the platform operator shall take into account, in particular, the nature, gravity, duration and repetition of the infringement and the legitimate interests of the parties involved.

The platform operator is liable without limitation for intent and gross negligence.

In the event of simple negligence, the platform operator is only liable in the event of breach of essential contractual obligations. In this case, liability is limited to the contract-typical, foreseeable damage.

Essential contractual obligations are those obligations whose fulfilment enables the proper execution of the contract in the first place and whose compliance with the user can regularly rely on.

The limitations of liability do not apply to damages resulting from injury to life, body or health, legally binding liability or accepted guarantees.

The platform operator is not liable for the accuracy, completeness or legality of the reviews published by users, unless there is own responsibility under applicable law.

Users and companies are liable for the content, information, evidence and explanations they post.

They indemnify the platform operator from claims of third parties arising from unlawful content, false information, manipulated reviews, unauthorized reports or other breaches of duty, insofar as they are responsible for the breach of duty.

The exemption shall include reasonable costs of legal defence.

The platform operator can change these GTC if there is a factual reason for this and the change is reasonable for users.

Objective reasons may include in particular:

a) legislative changes,
b) changes of jurisdiction,
c) technical changes,
d Extension or modification of the platform functions,
e) safety requirements,
f) Abuse prevention.

Significant changes will inform registered users in good time.

If the user objects to a change, the platform operator can terminate the contract properly. This consequence is referred to in the amendment notification.

The law of the Federal Republic of Germany applies to the exclusion of UN sales law.

If the user is a merchant, legal person under public law or special public assets, the place of jurisdiction is the seat of the platform operator.

Should individual provisions of these GTC be or become ineffective, the effectiveness of the other provisions shall remain unaffected.

Instead of the ineffective provision, the legal regulation applies.

Use may include supplementary policies, in particular:

a) assessment guidelines,
(b) Transparency guidance for valuation review;
c) data protection information,
d) price list and service description,
e) Community rules,
f) DSA notifications.

Insofar as these guidelines contain special provisions, they apply in addition to these GTC.

Status: 06.07.2026

These Terms of Use govern the use of the rating platform TrustFair.de, accessible at https://www.trustfair.de.

The operator of the platform is:

Fa. Zankoo.de
Owner: Daniel Schwieger
Stobraer Str. 47
99510 Apolda
Germany

Telephone: +49 (0) 3644 6053168
Fax: +49 (0) 3644 5109995
E-mail: welcome@trustfair.de
Website: https://www.trustfair.de

These Terms of Use apply to all individuals and companies that use the Platform. This includes in particular visitors, registered users, rating users, rated companies as well as companies with a free or paid account.

In addition, the General Terms and Conditions, the privacy policy, the rating guidelines, the price list and the notification and complaints procedure shall apply.

The platform enables users to share experiences with companies, services, products, shops, online offers or other business providers.

The aim of the platform is to make real experiences visible, give consumers guidance and give companies the opportunity to react to reviews.

The platform is not a contractual partner between the evaluating user and the evaluating company. Contracts, purchases, services or other business relationships exist exclusively between the respective parties.

The platform can be used partially without registration. For certain functions, a user account is required.

Without registration, users can in particular view publicly visible reviews, company profiles and general information.

With registration, users can, depending on the unlocked functionality, in particular:

a. publishing assessments,
b edit or update reviews,
c report assessments,
d claim company profiles,
e) respond to reviews,
f) submit evidence,
g) book premium functions,
h) Manage settings in the account area.

The platform operator may extend, restrict, modify or remove individual functions if this is technically, legally or operationally necessary.

When registering, the data provided must be truthful, complete and up-to-date.

Users may not use false identities or create accounts for third parties unless they are authorized to do so.

Each user is obliged to keep his access data secret. A transfer of the account to unauthorized third parties is not permitted.

The platform operator may refuse registration or suspend an account if there are indications of misuse, false information, fake accounts, manipulation, automated use or other violations of these terms of use.

Companies can, if offered, use a free account.

The free account may contain a limited range of functions. These may include, in particular:

a claim company profile,
b manage company data,
(c) See reviews,
d report assessments,
e) respond to reviews where enabled,
f) see basic statistics,
g) receive simple notifications.

There is no entitlement to permanently free of charge certain functions. The platform operator may modify, restrict or discontinue free functions.

Already published reviews remain fundamentally unaffected by the change of free functions.

The platform operator can offer paid premium accounts, additional packages or individual paid functions.

Premium functions may include in particular:

a) extended profile design,
b) additional statistics,
c) evaluation analyses,
d) team access,
e) extended notifications,
f) widgets or integration options,
g) seals or badges,
h) extended response functions,
i) export functions,
j) additional visibility or management functions.

The specific scope of services results from the respective package description and price list.

A premium account does not claim to remove negative reviews, better rating scores, preferential content treatment or suppression of legitimate criticism.

Reviews are checked regardless of whether a company uses a free or paid account.

Paid functions are billed monthly or annually depending on the offer.

The prices, terms, methods of payment and notice periods are displayed before the booking is completed.

Monthly packages, unless otherwise stated, run for one month each.

Unless otherwise stated, annual packages run for twelve months each.

Paid packages can be renewed automatically if they are not cancelled in time. The respective applicable notice period results from the package description.

The termination can be made in the account area. As far as required by law, the platform operator provides an easy-to-find online termination option.

In the event of late payment, the platform operator can block paid functions or terminate the contract. The free basic account can remain, unless there is another blocking reason.

Company profiles can be created by the platform operator, by companies themselves or based on public information.

Companies can claim a profile if they prove that they are entitled to represent the company.

The platform operator may request appropriate evidence for this purpose, in particular:

a) business e-mail address,
b) Business Registration Statement,
c) proof of business,
d) Imprint matching,
e) domain confirmation,
f written authority,
g) other appropriate evidence of representation.

In principle, a company is not entitled to have a profile removed simply because it does not want to receive reviews.

The platform operator may correct, merge, block or remove company profiles if they are false, duplicate, misleading, illegal or abusive.

Reviews may only be submitted if the evaluating user has had a real own experience with the evaluating company.

In particular, real experience can be present through:

a) purchase of a product,
b use of a service,
c) ordering in an online shop,
d contact with customer service,
e) contract negotiation,
f) consultation,
g) Support case,
h) other actual business interaction.

Evaluations must be factual, truthful and comprehensible.

Reviews may contain personal opinions. However, factual claims must be correct or can be plausibly proven by the user.

In particular, assessments that:

a) are freely invented,
b) are given without real own experience,
c) are made against payment or other benefits without disclosing this,
(d) originate from competitors with intent to cause injury;
e) originate from the rated entity itself, without disclosing;
f) originate from employees, relatives or economically connected persons, without disclosing this,
g contain untrue factual assertions,
h contain insults, threats or criticism of abuse,
i contain personal data of third parties,
j contain confidential information or trade secrets,
contain racist, sexist, discriminatory or inhuman content,
contain spam, advertising or harmful links,
m) repeatedly evaluate the same process,
n) serve for extortion or pressure.

The platform operator may reject, hide, remove or return such reviews for revision.

The platform can check reviews automatically, manually, randomly or on occasion.

Not every review is automatically verified.

A review may be marked as "verified", "verified" or similar if the user has submitted appropriate evidence of a real experience or if the experience has been otherwise plausibly confirmed.

Appropriate evidence may include in particular:

a) order number,
b) invoice,
c) booking confirmation,
d) contract number,
e) proof of payment with blackened sensitive data,
f) Support ticket,
g) e-mail communication,
h) proof of delivery or shipment,
i) other appropriate evidence.

The platform operator does not guarantee that every evaluation is completely correct in terms of content. A test only means that the evaluation has been considered admissible or plausible according to the test measures used.

Users can edit or delete their own reviews if this function is provided in the account area.

The platform operator may store earlier versions of an assessment, as far as this is necessary for abuse verification, legal defence, traceability or fulfillment of legal obligations.

If an evaluation has already been reported or a verification procedure is pending, the processing or deletion may be restricted temporarily.

Reviewed companies can report a review in the account area if they believe it is false, unlawful, abusive or not experience-based.

For this purpose, the company must select a reason for reporting in the account area and justify the complaint.

Possible reasons for reporting are in particular:

a) no known customer experience,
b false statement of fact,
c) insult or insult criticism,
d contain personal data,
e valuation concerns another entity;
f valuation is presumably from a competitor,
g) Fake evaluation or suspicion of manipulation,
h) spam or advertising,
(i) extortion or pressure;
j) any other infringement.

The company must upload appropriate evidence or indicate why the assessment should be inaccurate or illegal.

Appropriate evidence may include in particular:

a) customer data reconciliation,
b) order or contract data,
c Proof that there was no business relationship,
d) communication history,
e) invoice, cancellation, proof of delivery or performance,
f evidence of confusion,
g) evidence of abuse,
h) legal letter,
i) judicial decision,
j) other objective evidence.

Sensitive or unnecessary personal data must be blackened before the upload.

An evaluation is not deleted just because it is negative or economically damaging to the company.

Upon receipt of a notification, the platform operator shall review the assessment.

The platform operator may in particular:

a) leave the assessment online unchanged,
b) temporarily hide the evaluation,
c) ask the evaluating user for comments,
d) ask the evaluating user for proof,
e) remove individual content,
f) remove the assessment completely,
g) indicate the evaluation,
h) Restrict or block the account.

In the event of disputed factual claims, the platform operator may request appropriate evidence from the evaluating user.

If the user cannot make an attacked fact claim plausible, the evaluation can be removed in whole or in part.

Opinions remain permissible as long as they are not unlawful.

The decision will be communicated to the parties involved in the account area or by e-mail.

The reporting system must not be used to suppress legitimate criticism.

In particular, the following are abusive:

a) mass unfounded reports,
b false information in the reporting procedure,
c) manipulated evidence,
pressure on evaluating users,
threats without factual basis,
f) reporting solely to improve the rating score,
g) repeated messages of the same content without new reasons.

In the event of misuse, the platform operator can restrict reporting functions, block accounts or terminate paid contracts.

16. Reporting of unlawful content

Users, companies and third parties can report unlawful content via the provided reporting channels.

A notification should contain the following information:

a) the exact URL or unique name of the content,
b reason for the notification,
c) legal or factual reasons,
(d) Evidence, where available,
e) contact details of the reporter,
f) Declaration that the information provided is correct to the best of the knowledge.

The platform operator shall carefully, objectively and promptly review notifications.

Obviously unlawful content can be removed or blocked immediately.

Users and companies can appeal against certain decisions of the platform operator.

This applies in particular to:

a) removal of an assessment,
(b) non-removal of a reported assessment,
c. suspension of an account,
d limitation of functions,
e) Refusal of a report.

The complaint must be substantiated and can be submitted via the account area or the specified contact channel.

The platform operator shall re-examine the decision and communicate the result.

Companies can respond to reviews as far as this feature is enabled.

Answers must be factually and legally permissible.

In particular:

a) insults,
b) threats,
c) Publication of personal customer data,
d) confidential information,
e) advertising without reference to the evaluation,
f) flat-rate insinuations,
g) Intimidation of the evaluating user.

The platform operator can remove, block or return company responses for revision.

The platform can calculate a score, average value or other evaluation ratio from the submitted reviews.

The presentation may take into account, inter alia:

a) star rating,
b the number of assessments;
c) timeliness,
d) Verification status,
e) detected manipulation pattern,
f) Removed or blocked reviews, where permitted.

The platform operator may modify the calculation mechanism if this is objectively justified.

Paid packages do not affect the content rating or the removal of negative reviews.

In particular:

a) Manipulation of evaluations,
b buying or selling valuations,
c) creation of multiple accounts for manipulation,
d) automated use without permission,
e scraping without consent,
f attacks on technical systems,
c. circumvention of security measures;
h) use of third-party accounts,
i) publishing illegal content,
j) deception about identity or experience,
k) spam, advertising or phishing,
L) Extortion through reviews.

The platform operator can use technical measures to detect and prevent abuse.

In the event of breaches of these Terms of Use, the Platform Operator may take appropriate measures.

Possible measures are:

a) Note,
b) warning,
(c) invitation to change;
d) temporary restriction,
e) removal of content,
f) suppression of reviews,
g) blocking of individual functions,
h) temporary account suspension,
i) permanent account suspension,
j) cancellation of paid services,
k) legal action.

When selecting the measure, the platform operator shall take into account the nature, gravity, duration and repetition of the breach.

22. Content and rights of use

Users generally retain the rights to their posted content.

By posting reviews, comments, replies or other content, the user grants the platform operator a simple, free, spatially and temporally unlimited right of use.

This right of use includes in particular the storage, display, publishing, reproduction, technical adaptation, moderation, abbreviation, translation and presentation of the content within the framework of the platform.

The user assures that he is entitled to publish and does not violate any rights of third parties.

The platform operator processes personal data in accordance with the data protection declaration.

The data protection declaration is available at:

Data protection TrustFair

In the case of evidence, complaints and reports, only the data necessary for the examination should be transmitted.

Unnecessary personal data must be blackened before the upload.

The platform operator shall endeavour to operate the platform with low disruption.

Availability at all times is not guaranteed.

Maintenance, updates, security measures, technical failures or force majeure may temporarily restrict use.

The platform operator may modify, extend or discontinue functions as far as is reasonable.

The platform operator is liable without limitation for intent and gross negligence.

In the event of simple negligence, the platform operator is only liable in the event of breach of essential contractual obligations. In this case, liability is limited to the foreseeable, contractual damage.

The limitations of liability do not apply to damages resulting from injury to life, body or health as well as legally binding liability.

The platform operator is not liable for the correctness, completeness or legality of user reviews, unless there is its own legal responsibility.

Users and companies are themselves responsible for the content, information, evidence and explanations they publish.

They indemnify the platform operator from claims of third parties that arise due to unlawful content, false information, manipulated ratings or other breaches of duty, insofar as they are responsible for the breach of duty.

The exemption shall include reasonable costs of legal defence.

Users can have their account deleted, as far as there are no legal storage obligations, open inspection procedures, suspicion of abuse or legitimate interests of the platform operator.

The Platform Operator may block or delete accounts if there is a breach of these Terms of Use.

Paid packages must be cancelled separately unless they automatically end with account deletion.

After deletion of an account, reviews can be anonymized or deleted, unless there are legitimate reasons for further storage or presentation.

The platform operator may change these terms of use if there is a factual reason for this.

Objective reasons may include in particular:

a) legislative changes,
b) changes of jurisdiction,
c) technical changes,
d) new functions,
e) safety requirements,
f) prevention of abuse,
g) economic or organizational changes.

Registered users will be informed of significant changes.

If a user objects to the changes, the platform operator can properly terminate the user agreement.

The law of the Federal Republic of Germany applies.

If the user is a merchant, legal person under public law or special public assets, the place of jurisdiction is the seat of the platform operator.

Should individual provisions of these Terms of Use be or become ineffective, the effectiveness of the other provisions shall remain unaffected.

Instead of the ineffective provision, the legal regulation applies.